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Operations Manager - Permanent Full-Time
Darwin NT


Join an Australian Owned Multi-National transport company

Training and development opportunities provided


Territory Transit is looking for an experienced and professional individual with a strong work ethic and an enthusiastic attitude to join the team.


Do you have a background in the Transport, Tourism, Travel or Business Industry?

Qualifications in Front line Management?

Looking for an exciting new work environment?

We encourage you to apply!


About Us


Territory Transit is part of the SeaLink Travel Group is a publicly listed multi-modal transport and tourism operator, delivering world-class customer services and brilliant Australian holiday experiences.

Carrying more than 360 million passengers a year in different locations around the world, our Group has over 8,700 employees operating more than 3,400 buses and 109 ferries in New South Wales, Victoria, Queensland, South Australia, Tasmania, the Northern Territory, Western Australia, London and Singapore.

SeaLink was founded in 1989 in Adelaide providing transport and ferry services between the mainland and Kangaroo Island. Today, we are a leading Australian marine, tourism and public transport provider with established international operations in London and Singapore.


Territory Transit was established in Darwin in 2014 and is proudly Australian owned and operated. Territory Transit is a prominent Bus contractor to the NT Government and SeaLink NT is a prominent ferry and tour operator in the region.



About You

  • Management and leadership capability
  • Ability to mentor, coach and motivate others
  • Finance and business acumen
  • Ability to work with and accept change
  • Rapport and relationship building
  • Strong interpersonal and communication skills
  • Excellent written and verbal communication skills
  • Initiative, systematic reasoning, achiever and self-driven
  • Organisational and planning skills
  • Achievement and results driven
  • Self-motivated
  • Computer literate
  • Innovative
  • Conflict resolution skills
  • Strategic planning and achievement
  • Logistical mind


These key requirements will be complimented by experience and skills in the following areas:

  • Previous leadership experience
  • Project management
  • Experience in Operations
  • Experience in timetable and roster scheduling
  • Experience in working in a fast-paced team to reach goals  
  • Experience in the Transport Industry


About the role


The Operations Manager reports to the General Manager and is a key leadership role of Territory Transit.


The Operations Manager is responsible for the day to day operations for Territory Transit, ensuring we maintain excellence in safety, reliability and customer service at all times, whilst controlling costs, and developing high team engagement and retention. Management of workforce planning, including roster scheduling and negotiation skills of its change with internal and external stakeholders in a timely and efficient manner, is one of the essential key roles.


This leadership position is responsible for communication, development and performance of the bus drivers and other operational staff.


The Operations Manager will analyse all aspects of the operation to streamline processes, identify business improvements, increase knowledge and skill base of our team, identify growth opportunities and improve service delivery and customer engagement.


A strong focus will be on compliance with safety legislation requirements for our operations.


This is a leadership position and a high level of interpersonal skills, business acumen, customer focus and task orientation is required to ensure success. It is an expectation that this person has a high level of communication skills including coaching and conflict resolution. Effective written and verbal communication skills are essential to this position.


This role works closely with the General Manager and the leadership team on planning and developing initiatives for business growth.


As the business operates 365 days a year, flexibility and availability outside normal business hours is essential to ensure operations are performing at a high level.


If this sounds like your dream job, we encourage you to apply!


Please provide your resume and a cover letter explaining why you are the best person for this position.


Applications close on 23rd November 2020. Shortlisting for this position will commence immediately and the position may close earlier than stated if we have found a suitable candidate.


Please fill in as much information as you can in track record section of the application and pay close attention to the questions.


SeaLink Travel Group is committed to achieving a diverse workforce and encourage applications from Aboriginal and Torres Strait Islander people.


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