Join an award-winning tourism and transport company
Training and development opportunities provided
SeaLink is looking for an experienced and professional individual with a strong work ethic and an enthusiastic attitude to join the team.
Do you have a background in the tourism, travel and business industry?
Qualifications in Front line Management?
Looking for an exciting new work environment?
We encourage you to apply!
SeaLink Travel Group is a publicly listed multi-modal transport and tourism operator, delivering world-class customer services and brilliant Australian holiday experiences.
Carrying more than 350 million passengers a year in different locations around the world, our Group has over 8,000 employees operating more than 3,200 buses and 78 ferries in New South Wales, Victoria, Queensland, South Australia, Tasmania, the Northern Territory, Western Australia, London and Singapore.
SeaLink was founded in 1989 in Adelaide providing transport and ferry services between the mainland and Kangaroo Island. Today, we are a leading Australian marine, tourism and public transport provider with established international operations in London and Singapore.
SeaLink NT was established in Darwin in 2013 and is proudly Australian owned and operated. With 3 vessels and over 25 staff SeaLink NT is a fast growing business and a prominent ferry and tour operator in the region, operating daily 13 daily services to Mandorah and 3 services a week to the Tiwi Islands as well as ferry and bus services in the Groote Eylandt region.
- Management and leadership capability
- Ability to mentor, coach and motivate others
- Finance and business acumen including budget development and reporting
- Ability to work with and accept change
- Rapport and relationship building
- Strong interpersonal and communication skills
- Excellent written and verbal communication skills
- Initiative, systematic reasoning, achiever and self-driven
- Organisational and planning skills
- Achievement and results driven
- Computer literate
- Conflict resolution skills
- Strategic planning and achievement
- Logistical mind
These key requirements will be complimented by experience and skills in the following areas:
- Previous leadership experience
- Project management
- Experience in Operations
- Experience in timetable and roster scheduling
- Experience in working in a fast-paced team to reach goals
- Experience in the Tourism and Transport Industry
About the role
The Operations Manager reports to the General Manager and is a key leadership role of SeaLink Northern Territory.
The Operations Manager is responsible for the day to day transport and tour operations for Mandorah, Tiwi Island and Groote Eylandt, ensuring that SeaLink maintains excellence in safety, reliability and customer service at all times, whilst controlling costs, increasing profit and developing high team engagement and retention. Management of workforce planning, including roster scheduling and negotiation skills of its change with internal and external stakeholders in a timely and efficient manner, is one of the essential key roles.
This leadership position is responsible for communication, development and performance of the vessel crew, bus drivers and other operational staff.
The Operations Manager will analyse all aspects of the operation to streamline processes, identify business improvements, increase knowledge and skill base of our team, increase sales via the cafes and improve product delivery and customer engagement.
A strong focus will be on compliance with safety legislation requirements for both the vessels and land-based operations.
This is a leadership position and a high level of interpersonal skills, business acumen, financial understanding, customer focus and task orientation is required to ensure success. It is an expectation that this person has a high level of communication skills including coaching and conflict resolution. Effective written and verbal communication skills are essential to this position.
This role works closely with the General Manager and the leadership team on planning and developing initiatives for business growth.
As the business operates 365 days a year, flexibility and availability outside normal business hours is essential to ensure operations are performing at a high level.
If this sounds like your dream job, we encourage you to apply!
Please provide your resume and a cover letter explaining why you are the best person for this position.
Please fill in as much information as you can in track record section of the application and pay close attention to the questions.