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Mainland Porter/Guest Relations Agent (GRA)
Urangan

 

SeaLink Fraser Island … A World Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be! Though surrounded by untamed wilderness and rugged terrain, Fraser Island boasts luxurious, relaxing and natural accommodation experiences for guests from all corners of the world.

 

So, what are you looking for......

 

We are in search of a professional Guest Relations Agent/Porter to join our diverse team of tourism lovers, based at our River Heads Mainland Office… do you think you have what it takes?

 

A few essentials about you…

  • Have a professional outlook in the workplace and show an invested interest in the hustle and bustle of the Hospitality/Tourism industry
  • Ability to work autonomously or in teams – proven ability to work unsupervised
  • Exceptional customer service skills
  • Ability to demonstrate initiative at work
  • Ability to effectively communicate with other resort departments
  • Take pride in your customer service abilities to ensure our guests’ experience is one to remember! Offering guests a professional level of service in a relaxed and friendly environment
  • Immaculate grooming and presentation
  • Great time management skills

Role Responsibilities:

  • Customer pickups and drop offs from various locations
  • Meet and greet customers
  • Efficiently pick up and deliver luggage to barge sailings
  • Efficiently pick up arriving guest luggage and pack luggage truck for departing barge.
  • Liaise with Skipper and barge staff for the safe loading and unloading of vessel
  • When requested assist Mainland office with check in, check outs, answering incoming calls.
  • Washing and cleaning buses, and trucks on a regular basis 
  • Daily Vehicle Checks
  • Abide by all Workplace Health and Safety rules and regulations at all times
  • Any reasonable additional duties as directed

A few simple role requirements…

  • A valid Police Clearance (dated within 6 months or less), or the ability to obtain one for work
  • A valid manual MR licence – essential to the role
  • A valid Drivers Authority – essential to the role
  • The availability to work across a broad rostering system, over a 7 day working week
  • The availability to work during peak seasonal periods

How we work with you…

SeaLink Fraser Island are proud to offer a range of career development and recognition programs, along with team member benefits. Here are just a few…

  • Monthly One-On-One’s are held between you and your Department Manager which involves a healthy conversation around your work performance, progression, and provides you with an opportunity to identify any areas you would like to expand into within the company
  • Departmental Buzz Nights! A great way to get to know your Department team members on a social level, while also recognising the hard work of fellow members within your team
  • Various team member benefits through the Accor and SeaLink brands
  • Team member famils – why not stay a night at one of our Resorts, dine in our restaurants, take a tour, or enjoy a relaxing massage in our Island Day Spa! Team members are provided with an opportunity to experience each aspect of the company throughout their employment
  • Various yearly team member recognition programs, which are designed to recognise those team members exceptional performance and achievements in the workplace

 

So… if this opportunity sounds too good to miss, send your application through to our team – we can’t wait to hear from you soon!

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