Kingfisher Bay Resort, Eurong Beach Resort, Fraser Explorer Tours & Fraser Island Barges
Join an award-winning tourism and transport company
Access to a range of Employee Benefits
Training and Development opportunities provided
The Kingfisher Bay Resort Group, comprising of Kingfisher Bay Resort, Eurong Beach Resort, Fraser Explorer Tours and Fraser Island Barges, is a multi-faceted tourism business located on World Heritage-listed Fraser Island, the world's largest sand island.
About the Role
A rare opportunity has arisen for a Sales & Reservations Consultant (SRC) specialist to join the Kingfisher Bay Resort Group team, assisting the Central Reservations & Sales Team in the facilitation and management of sales across our unique Fraser Island brands.
Responding to and managing all incoming calls, email, iHotelier and online enquiries including both direct and agent enquiries and bookings
Data entry into reservations systems
Upselling and optimising occupancy
Reconciliation of banking processes
Delegation of relevant position duties as deemed necessary by your Supervisor or Manager
This position reports to the Customer Service and Reservations Manager, based at the Hervey Bay Sales & Reservations Office
Must be available to work flexible working hours (weekends)
Skills and Experience
Proven customer service and sales skills
Conflict resolution skills
Ability to demonstrate initiative
Excellent written and verbal communication skills
Ability to multitask with proven time management skills
Excellent attention to detail
Ability to work autonomously with minimal supervision and direction
Proven ability to work to and achieve KPI targets
We will reward you with a remuneration package commensurate to your experience and qualifications
We will allow you to benefit from staff discounts across hotel operations and tour experiences and will be joining a company who pride themselves on promoting an exceptional nature based eco-tourism experience for guests, whilst placing minimal impact the island environment
How to Apply
Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.
We are requesting your resume and a cover letter explaining why you are the best person for this position.
Please be aware all shortlisted candidates will be asked to complete a National Police Check.
Applications close by 5pm on Friday 26 March 2021.
SeaLink Travel Group is committed to providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. We strongly encourage applications from Aboriginal and Torres Strait Islander people.
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