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Sales & Reservations Consultant - Permanent Part-Time
Hervey Bay, QLD


Kingfisher Bay Resort, Eurong Beach Resort, Fraser Explorer Tours & Fraser Island Barges


Join an award-winning tourism and transport company

Access to a range of Employee Benefits

Training and Development opportunities provided


About Us


The Kingfisher Bay Resort Group, comprising of Kingfisher Bay Resort, Eurong Beach Resort, Fraser Explorer Tours and Fraser Island Barges, is a multi-faceted tourism business located on World Heritage-listed Fraser Island, the world's largest sand island.


About the Role


A rare opportunity has arisen for a Sales & Reservations Consultant (SRC) specialist to join the Kingfisher Bay Resort Group team, assisting the Central Reservations & Sales Team in the facilitation and management of sales across our unique Fraser Island brands.

  • Responding to and managing all incoming calls, email, iHotelier and online enquiries including both direct and agent enquiries and bookings
  • Data entry into reservations systems
  • Upselling and optimising occupancy
  • Reconciliation of banking processes
  • Delegation of relevant position duties as deemed necessary by your Supervisor or Manager
  • This position reports to the Customer Service and Reservations Manager, based at the Hervey Bay Sales & Reservations Office
  • Must be available to work flexible working hours (weekends)

Skills and Experience

  • Proven customer service and sales skills
  • Conflict resolution skills
  • Ability to demonstrate initiative
  • Excellent written and verbal communication skills
  • Ability to multitask with proven time management skills
  • Excellent attention to detail
  • Ability to work autonomously with minimal supervision and direction
  • Proven ability to work to and achieve KPI targets


  • We will reward you with a remuneration package commensurate to your experience and qualifications
  • We will allow you to benefit from staff discounts across hotel operations and tour experiences and will be joining a company who pride themselves on promoting an exceptional nature based eco-tourism experience for guests, whilst placing minimal impact the island environment

How to Apply


Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.


We are requesting your resume and a cover letter explaining why you are the best person for this position.


Please be aware all shortlisted candidates will be asked to complete a National Police Check.


Applications close by 5pm on 28 October 2021.


SeaLink Travel Group is committed to providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. We strongly encourage applications from Aboriginal and Torres Strait Islander people.


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