The Opportunity

The Front Office team at Kingfisher Bay Resort is looking for an experienced Duty Manager to play a pivotal role in ensuring the smooth operation of our Front Office department. This is a full-time position offering a rotating roster that requires the successful candidate to live on the island. We are seeking someone who truly loves what they do, understands the importance of teamwork, is self-motivated and who thrives on providing excellent customer service. If that sounds like you then we cannot wait to interview you!

About the Role

The Front Office Duty Manager is responsible and accountable for overseeing our Front Office Administration and Reception operations where the key role will be focused on Customer/Groups Service and coordinating frontline services including Resort Porters in the absence of upper management of the Front Office department at Kingfisher Bay Resort, within a very busy and friendly team-oriented environment. 

About You

To excel in this role, you should possess the following qualities and qualifications:

• Previous experience in a Front Office Duty Manager role or transferrable knowledge and skills of would be advantageous. 
• 2 + years Front Office experience within a 3 star or higher Hotel / Resort. 
• Knowledge of property management systems 
• Proficient in using hotel booking software (Maxial, Respax, Opera, Events Pro, etc). 
• Experience of working within a fast-paced environment that is subject to regular change
• Self-motivation and the ability to work independently, even during unsupervised shifts.
• Keen attention to detail, quick thinking, and a knack for solving customer service challenges
• A dedication to providing a professional level of service, coupled with a "can-do" attitude.
• Possession of a current First Aid Certificate or a willingness to obtain one
• A valid open driver's license
• The legal right to live and work in Australia.

If you are a dedicated and service-oriented individual looking to make a difference in the hospitality industry while enjoying island life, we encourage you to apply. Join our team, and let's create exceptional guest experiences together.

The Benefits - conditions apply 

• Annual $1000 SeaLink Employee Travel Allowance
• Access to Worldwide ALL Heartists program 
• 25% off resort dining, retail and spa
• Access to Employee Training Programs
• Employee Award Programs
• Free island K'gari Explorer Tours
• Free ferry transfers to-and-from the island  
• Maxxia Corporate Benefits (Novated Leasing)
• Working Life (EAP) 
• Bupa Corporate Benefits 
• ANZ Corporate Benefits
• Access to the Sandbar pool and staff gym

Click APPLY and upload a copy of your up-to-date resume which includes a cover letter. 

About us

SeaLink Marine & Tourism is a world-class and Australian-owned operator, part of Kelsian Group Limited - an ASX200-listed international transport and tourism service provider in Australia, Singapore and London. Our resorts, ferries and tour operations connect travellers to experience the best of World Heritage-listed K'gari (Fraser Island). We believe travel is about connecting people, sharing experiences, and creating brilliant memories.

Kingfisher Bay Resort is World Heritage-listed K'gari (Fraser Island's) premiere eco accommodation. Nestled amongst tree-covered dunes, along the calm waters of the Great Sandy Strait, it is the perfect base for exploration. Discover the island's native surrounds with endless beaches, pristine freshwater lakes, lush rainforests and a spectacular range of wildlife. This 152-room resort features 4 outdoor pools, 3 restaurants, 4 bars and a variety of nature-based activities, walks and 4WD explorer tours.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.